:root {
  color-scheme: light;
  --support-text: #172f29;
  --support-heading: #102a43;
  --support-muted: #64766f;
  --support-line: #d3e1dc;
  --support-line-strong: #b8cec6;
  --support-surface: #ffffff;
  --support-soft: #f3f8f6;
  --support-teal: #0f766e;
  --support-teal-dark: #0a5b55;
  --support-blue: #1556a8;
  --support-danger: #a32626;
  --support-warning: #8a5a05;
  --support-shadow: 0 14px 34px rgba(16, 42, 67, 0.09);
  font-family: Inter, "Segoe UI", Arial, sans-serif;
  font-synthesis: none;
}

* {
  box-sizing: border-box;
}

html,
body {
  min-height: 100%;
  margin: 0;
}

body {
  background: #edf4f1;
  color: var(--support-text);
  font-size: 14px;
}

button,
input,
select,
textarea {
  font: inherit;
}

button,
a {
  -webkit-tap-highlight-color: transparent;
}

button {
  cursor: pointer;
}

.hidden {
  display: none !important;
}

.support-shell {
  min-height: 100vh;
  min-height: 100dvh;
  display: grid;
  grid-template-columns: 260px minmax(0, 1fr);
}

.support-sidebar {
  min-height: 100vh;
  min-height: 100dvh;
  position: sticky;
  top: 0;
  display: flex;
  flex-direction: column;
  border-right: 1px solid var(--support-line);
  background: #f8fbfa;
  padding: 22px 16px 18px;
}

.support-brand {
  min-height: 54px;
  display: flex;
  align-items: center;
  gap: 11px;
  border-bottom: 1px solid var(--support-line);
  padding: 0 8px 18px;
  color: var(--support-heading);
  font-size: 16px;
}

.support-brand-mark {
  width: 38px;
  height: 38px;
  object-fit: contain;
}

.support-nav {
  display: grid;
  gap: 5px;
  margin-top: 20px;
}

.support-nav-item {
  width: 100%;
  min-height: 43px;
  display: grid;
  grid-template-columns: 22px minmax(0, 1fr) auto;
  align-items: center;
  gap: 10px;
  border: 1px solid transparent;
  border-radius: 7px;
  background: transparent;
  color: #315049;
  padding: 9px 10px;
  text-align: left;
  font-weight: 750;
}

.support-nav-item svg,
.support-search svg,
.support-primary-button svg,
.support-empty-detail svg,
.support-attachment-field svg,
.support-attachment-link svg {
  width: 20px;
  height: 20px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.support-nav-item:hover,
.support-nav-item:focus-visible {
  border-color: var(--support-line-strong);
  background: #ffffff;
  outline: none;
}

.support-nav-item.active {
  border-color: #9bc8bd;
  background: #e8f5f1;
  color: var(--support-teal-dark);
}

.support-nav-badge {
  min-width: 22px;
  height: 22px;
  display: inline-grid;
  place-items: center;
  border-radius: 50%;
  background: #b42323;
  color: #fff;
  padding-inline: 5px;
  font-size: 11px;
}

.support-account {
  margin-top: auto;
  border-top: 1px solid var(--support-line);
  padding-top: 14px;
}

.support-instance,
.support-user-row {
  min-width: 0;
  display: flex;
  align-items: center;
  gap: 10px;
  color: var(--support-text);
  text-decoration: none;
  padding: 8px;
}

.support-instance {
  border-radius: 7px;
}

.support-instance:hover,
.support-instance:focus-visible {
  background: #edf5f2;
  outline: none;
}

.support-instance img {
  width: 28px;
  height: 28px;
}

.support-instance span,
.support-user-row > span:not(.support-avatar) {
  min-width: 0;
  display: grid;
}

.support-instance strong,
.support-user-row strong,
.support-instance small,
.support-user-row small {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-instance strong,
.support-user-row strong {
  font-size: 12px;
}

.support-instance small,
.support-user-row small {
  margin-top: 2px;
  color: var(--support-muted);
  font-size: 11px;
}

.support-avatar {
  width: 31px;
  height: 31px;
  flex: 0 0 31px;
  display: inline-grid;
  place-items: center;
  border-radius: 50%;
  background: #173f68;
  color: #fff;
  font-size: 11px;
  font-weight: 850;
}

.icon-action {
  width: 31px;
  height: 31px;
  flex: 0 0 31px;
  display: inline-grid;
  place-items: center;
  margin-left: auto;
  border: 1px solid var(--support-line);
  border-radius: 7px;
  background: #fff;
  color: var(--support-muted);
}

.icon-action svg {
  width: 17px;
  height: 17px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.support-main {
  min-width: 0;
  padding: 24px;
}

.support-loading {
  min-height: calc(100vh - 48px);
  display: grid;
  place-items: center;
  color: var(--support-muted);
}

.support-access-required {
  width: min(620px, 100%);
  margin: min(18vh, 170px) auto 0;
  border: 1px solid var(--support-line);
  border-radius: 8px;
  background: #fff;
  box-shadow: var(--support-shadow);
  padding: 34px;
  text-align: center;
}

.support-access-required img {
  width: 62px;
  height: 62px;
}

.support-access-required h1 {
  margin: 7px 0 10px;
  color: var(--support-heading);
  font-size: 25px;
  letter-spacing: 0;
}

.support-access-required p:last-child {
  margin: 0;
  color: var(--support-muted);
  line-height: 1.55;
}

.support-page-header {
  min-width: 0;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  margin-bottom: 18px;
}

.support-eyebrow {
  margin: 0 0 3px;
  color: var(--support-teal);
  font-size: 11px;
  font-weight: 850;
  text-transform: uppercase;
}

.support-page-header h1 {
  margin: 0;
  color: var(--support-heading);
  font-size: 24px;
  letter-spacing: 0;
}

.support-header-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.support-header-actions .icon-action {
  width: 39px;
  height: 39px;
  flex-basis: 39px;
  margin-left: 0;
  color: var(--support-teal-dark);
}

.support-search {
  width: min(300px, 30vw);
  height: 39px;
  display: flex;
  align-items: center;
  gap: 8px;
  border: 1px solid var(--support-line-strong);
  border-radius: 7px;
  background: #fff;
  padding: 0 10px;
  color: var(--support-muted);
}

.support-search svg {
  width: 17px;
  height: 17px;
  flex: 0 0 17px;
}

.support-search input {
  width: 100%;
  min-width: 0;
  border: 0;
  outline: 0;
  color: var(--support-text);
  background: transparent;
}

.support-primary-button,
.support-secondary-button {
  min-height: 39px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  border-radius: 7px;
  padding: 8px 13px;
  font-weight: 800;
}

.support-primary-button {
  border: 1px solid var(--support-teal);
  background: var(--support-teal);
  color: #fff;
}

.support-primary-button:hover,
.support-primary-button:focus-visible {
  border-color: var(--support-teal-dark);
  background: var(--support-teal-dark);
  outline: none;
}

.support-primary-button:disabled {
  cursor: wait;
  opacity: 0.62;
}

.support-secondary-button {
  border: 1px solid var(--support-line-strong);
  background: #fff;
  color: var(--support-heading);
}

.support-secondary-button:hover,
.support-secondary-button:focus-visible {
  border-color: #7ea89d;
  background: var(--support-soft);
  outline: none;
}

.support-ticket-workspace {
  min-width: 0;
  min-height: calc(100vh - 112px);
  min-height: calc(100dvh - 112px);
  display: grid;
  grid-template-columns: minmax(560px, 58%) minmax(360px, 1fr);
  border: 1px solid var(--support-line);
  border-radius: 8px;
  background: #fff;
  box-shadow: var(--support-shadow);
  overflow: hidden;
}

.support-list-pane,
.support-detail-pane {
  min-width: 0;
  min-height: 0;
}

.support-list-pane {
  border-right: 1px solid var(--support-line);
  overflow: hidden;
}

.support-status-tabs {
  min-height: 52px;
  display: flex;
  align-items: end;
  gap: 4px;
  border-bottom: 1px solid var(--support-line);
  padding: 0 12px;
  overflow-x: auto;
}

.support-status-tabs button {
  min-height: 43px;
  border: 0;
  border-bottom: 3px solid transparent;
  background: transparent;
  color: var(--support-muted);
  padding: 8px 10px;
  white-space: nowrap;
  font-weight: 750;
}

.support-status-tabs button span {
  display: inline-grid;
  min-width: 21px;
  height: 21px;
  place-items: center;
  margin-left: 4px;
  border-radius: 50%;
  background: #e9efed;
  font-size: 11px;
}

.support-status-tabs button.active {
  border-bottom-color: var(--support-teal);
  color: var(--support-teal-dark);
}

.support-ticket-table-wrap {
  height: calc(100vh - 185px);
  height: calc(100dvh - 185px);
  overflow: auto;
}

.support-ticket-table {
  width: 100%;
  border-collapse: collapse;
  table-layout: fixed;
}

.support-ticket-table th,
.support-ticket-table td {
  border-bottom: 1px solid #e0e9e5;
  padding: 11px 10px;
  text-align: left;
  vertical-align: top;
  overflow-wrap: anywhere;
}

.support-ticket-table th {
  position: sticky;
  z-index: 2;
  top: 0;
  background: #f1f6f4;
  color: #526a62;
  font-size: 10px;
  text-transform: uppercase;
}

.support-ticket-table th:nth-child(1) { width: 112px; }
.support-ticket-table th:nth-child(2) { width: 33%; }
.support-ticket-table th:nth-child(3) { width: 22%; }
.support-ticket-table th:nth-child(4) { width: 138px; }
.support-ticket-table th:nth-child(5) { width: 118px; }

.support-ticket-table tbody tr {
  cursor: pointer;
}

.support-ticket-table tbody tr:hover td,
.support-ticket-table tbody tr:focus-within td {
  background: #f5faf8;
}

.support-ticket-table tbody tr.selected td {
  background: #eaf5ff;
}

.support-ticket-number {
  color: var(--support-blue);
  font-weight: 850;
}

.support-ticket-subject {
  display: block;
  color: var(--support-heading);
  font-weight: 800;
}

.support-ticket-subject.unread::before {
  content: "";
  width: 7px;
  height: 7px;
  display: inline-block;
  margin: 0 6px 1px 0;
  border-radius: 50%;
  background: #c43b30;
}

.support-ticket-cell-meta {
  display: block;
  margin-top: 3px;
  color: var(--support-muted);
  font-size: 11px;
}

.support-ticket-empty {
  padding: 34px !important;
  color: var(--support-muted);
  text-align: center !important;
}

.support-status-pill,
.support-impact-pill {
  display: inline-flex;
  align-items: center;
  min-height: 25px;
  border: 1px solid #bfd3cb;
  border-radius: 999px;
  background: #f5f9f7;
  color: #36564d;
  padding: 3px 9px;
  font-size: 11px;
  font-weight: 800;
  white-space: nowrap;
}

.support-status-pill.waiting_client,
.support-impact-pill.blocking {
  border-color: #e4b6b1;
  background: #fff2f1;
  color: var(--support-danger);
}

.support-status-pill.in_progress,
.support-status-pill.to_qualify,
.support-status-pill.new {
  border-color: #a8c7e8;
  background: #eef6ff;
  color: #184f88;
}

.support-status-pill.resolved,
.support-status-pill.closed {
  border-color: #a9d5bc;
  background: #eefaf2;
  color: #21683f;
}

.support-detail-pane {
  height: calc(100vh - 112px);
  height: calc(100dvh - 112px);
  display: flex;
  flex-direction: column;
  background: #fbfdfc;
  overflow: hidden;
}

.support-empty-detail {
  min-height: 100%;
  display: grid;
  place-content: center;
  justify-items: center;
  gap: 7px;
  color: var(--support-muted);
  text-align: center;
}

.support-empty-detail svg {
  width: 37px;
  height: 37px;
  color: #8aa69e;
}

.support-detail-header {
  border-bottom: 1px solid var(--support-line);
  background: #fff;
  padding: 15px 17px;
}

.support-detail-header-row {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.support-detail-header h2 {
  margin: 3px 0 0;
  color: var(--support-heading);
  font-size: 18px;
  letter-spacing: 0;
}

.support-detail-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 6px 14px;
  margin-top: 9px;
  color: var(--support-muted);
  font-size: 11px;
}

.support-conversation {
  min-height: 0;
  flex: 1 1 auto;
  overflow: auto;
  padding: 15px 17px;
}

.support-message {
  max-width: 90%;
  margin-bottom: 14px;
}

.support-message.client {
  margin-left: auto;
}

.support-message-head {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  margin: 0 4px 4px;
  color: var(--support-muted);
  font-size: 10px;
}

.support-message-body {
  border: 1px solid var(--support-line);
  border-radius: 8px;
  background: #fff;
  padding: 10px 12px;
  color: #29443c;
  line-height: 1.5;
  white-space: pre-wrap;
}

.support-message.client .support-message-body {
  border-color: #aac9e8;
  background: #edf6ff;
}

.support-attachment-list {
  display: grid;
  gap: 5px;
  margin-top: 7px;
}

.support-attachment-link {
  min-width: 0;
  display: flex;
  align-items: center;
  gap: 7px;
  border: 1px solid var(--support-line);
  border-radius: 6px;
  background: #fff;
  color: var(--support-blue);
  padding: 7px 9px;
  text-decoration: none;
  font-size: 11px;
  font-weight: 750;
}

.support-attachment-link svg {
  width: 15px;
  height: 15px;
  flex: 0 0 15px;
}

.support-reply-form {
  border-top: 1px solid var(--support-line);
  background: #fff;
  padding: 12px 15px;
}

.support-reply-form textarea {
  width: 100%;
  min-height: 76px;
  resize: vertical;
  border: 1px solid var(--support-line-strong);
  border-radius: 7px;
  padding: 9px 10px;
  color: var(--support-text);
}

.support-reply-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 8px;
}

.support-file-button {
  min-width: 0;
  display: inline-flex;
  align-items: center;
  gap: 7px;
  color: var(--support-muted);
  font-size: 11px;
  font-weight: 750;
  cursor: pointer;
}

.support-file-button input {
  width: 1px;
  height: 1px;
  position: absolute;
  opacity: 0;
}

.support-file-button span {
  max-width: 230px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-closed-note {
  border-top: 1px solid var(--support-line);
  background: #f1f7f4;
  color: var(--support-muted);
  padding: 13px 16px;
  text-align: center;
  font-size: 12px;
}

.support-form-view,
.support-help-view {
  max-width: 1080px;
  margin: 0 auto;
}

.support-new-form,
.support-help-content {
  border: 1px solid var(--support-line);
  border-radius: 8px;
  background: #fff;
  box-shadow: var(--support-shadow);
  overflow: hidden;
}

.support-form-section {
  padding: 22px;
}

.support-form-context {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 3px 12px;
  border-left: 4px solid var(--support-teal);
  background: #f0f8f5;
  padding: 11px 13px;
  margin-bottom: 18px;
}

.support-form-context span,
.support-form-context small {
  color: var(--support-muted);
  font-size: 11px;
}

.support-form-context strong {
  color: var(--support-heading);
}

.support-form-context small {
  grid-column: 2;
}

.support-form-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 15px;
}

.support-field {
  min-width: 0;
  display: grid;
  gap: 6px;
  color: #405b53;
  font-size: 12px;
  font-weight: 800;
}

.support-field-wide {
  grid-column: 1 / -1;
}

.support-field input,
.support-field select,
.support-field textarea {
  width: 100%;
  min-width: 0;
  border: 1px solid var(--support-line-strong);
  border-radius: 7px;
  background: #fff;
  color: var(--support-text);
  padding: 9px 10px;
  font-weight: 500;
}

.support-field input,
.support-field select {
  height: 40px;
}

.support-field textarea {
  resize: vertical;
  line-height: 1.5;
}

.support-contact-requirement {
  margin: -7px 0 0;
  color: var(--support-muted);
  font-size: 11px;
  font-weight: 650;
}

.support-field input:focus,
.support-field select:focus,
.support-field textarea:focus,
.support-reply-form textarea:focus {
  border-color: var(--support-teal);
  outline: 3px solid rgba(15, 118, 110, 0.12);
}

.support-impact {
  min-width: 0;
  display: flex;
  gap: 8px;
  border: 0;
  margin: 0;
  padding: 0;
}

.support-impact legend {
  width: 100%;
  margin-bottom: 6px;
  color: #405b53;
  font-size: 12px;
  font-weight: 800;
}

.support-impact label {
  flex: 1 1 0;
  cursor: pointer;
}

.support-impact input {
  position: absolute;
  opacity: 0;
}

.support-impact span {
  min-height: 39px;
  display: grid;
  place-items: center;
  border: 1px solid var(--support-line-strong);
  border-radius: 7px;
  background: #fff;
  color: var(--support-muted);
  font-size: 12px;
  font-weight: 750;
}

.support-impact input:checked + span {
  border-color: var(--support-teal);
  background: #eaf7f3;
  color: var(--support-teal-dark);
}

.support-attachment-field {
  min-height: 76px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 11px;
  border: 1px dashed #8fb5aa;
  border-radius: 7px;
  background: #f7fbfa;
  color: var(--support-teal-dark);
  cursor: pointer;
  transition: border-color 140ms ease, background-color 140ms ease, box-shadow 140ms ease;
}

.support-attachment-field:hover,
.support-attachment-field:focus-within {
  border-color: var(--support-teal);
  background: #eff9f6;
}

.support-attachment-field.is-dragging {
  border-color: var(--support-teal);
  border-style: solid;
  background: #e1f5ef;
  box-shadow: inset 0 0 0 2px rgba(0, 128, 118, 0.12);
}

.support-attachment-field.has-files {
  border-color: #58a996;
  background: #eff9f6;
}

.support-attachment-field input {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
}

.support-attachment-field span {
  display: grid;
  gap: 3px;
}

.support-attachment-field small {
  color: var(--support-muted);
  font-weight: 500;
}

.support-form-status {
  min-height: 0;
  margin: 0;
  padding: 0 22px;
  color: var(--support-muted);
}

.support-form-status:not(:empty) {
  padding-block: 10px;
  background: #f1f7f4;
}

.support-form-status.error {
  background: #fff1f1;
  color: var(--support-danger);
}

.support-form-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  border-top: 1px solid var(--support-line);
  padding: 13px 22px;
}

.support-help-content {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.support-help-content section {
  padding: 22px;
}

.support-help-content section + section {
  border-left: 1px solid var(--support-line);
}

.support-help-content h2 {
  margin: 0 0 8px;
  color: var(--support-heading);
  font-size: 16px;
}

.support-help-content p {
  margin: 0;
  color: var(--support-muted);
  line-height: 1.55;
}

@media (max-width: 1180px) {
  .support-shell {
    grid-template-columns: 220px minmax(0, 1fr);
  }

  .support-main {
    padding: 18px;
  }

  .support-ticket-workspace {
    grid-template-columns: minmax(450px, 54%) minmax(320px, 1fr);
  }

  .support-ticket-table th:nth-child(3),
  .support-ticket-table td:nth-child(3) {
    display: none;
  }
}

@media (max-width: 880px) {
  .support-shell {
    display: block;
  }

  .support-sidebar {
    min-height: auto;
    position: relative;
    z-index: 5;
    display: grid;
    grid-template-columns: auto minmax(0, 1fr) auto;
    align-items: center;
    border-right: 0;
    border-bottom: 1px solid var(--support-line);
    padding: 9px 12px;
  }

  .support-brand {
    min-height: 0;
    border: 0;
    padding: 0;
  }

  .support-brand strong {
    display: none;
  }

  .support-brand-mark {
    width: 34px;
    height: 34px;
  }

  .support-nav {
    display: flex;
    justify-content: center;
    gap: 3px;
    margin: 0;
  }

  .support-nav-item {
    width: auto;
    min-height: 37px;
    grid-template-columns: 19px auto auto;
    padding: 7px 9px;
  }

  .support-account {
    margin: 0;
    border: 0;
    padding: 0;
  }

  .support-instance,
  .support-user-row > span:not(.support-avatar) {
    display: none;
  }

  .support-user-row {
    padding: 0;
  }

  .support-main {
    padding: 14px;
  }

  .support-page-header {
    align-items: flex-start;
  }

  .support-ticket-workspace {
    min-height: 0;
    display: block;
  }

  .support-list-pane {
    border-right: 0;
  }

  .support-ticket-table-wrap {
    height: 42vh;
  }

  .support-detail-pane {
    height: 45vh;
    min-height: 420px;
    border-top: 1px solid var(--support-line);
  }
}

@media (max-width: 640px) {
  .support-sidebar {
    grid-template-columns: auto minmax(0, 1fr);
  }

  .support-nav {
    justify-content: flex-end;
  }

  .support-nav-item span:not(.support-nav-badge) {
    display: none;
  }

  .support-nav-item {
    grid-template-columns: 20px auto;
  }

  .support-account {
    display: none;
  }

  .support-page-header {
    display: grid;
    gap: 12px;
  }

  .support-page-header h1 {
    font-size: 21px;
  }

  .support-header-actions {
    width: 100%;
  }

  .support-search {
    width: auto;
    flex: 1 1 auto;
  }

  .support-header-actions .support-primary-button {
    width: 40px;
    flex: 0 0 40px;
    padding: 8px;
    font-size: 0;
  }

  .support-header-actions .support-primary-button svg {
    width: 20px;
    height: 20px;
  }

  .support-ticket-table th:nth-child(4),
  .support-ticket-table td:nth-child(4) {
    display: none;
  }

  .support-ticket-table th:nth-child(1) { width: 98px; }
  .support-ticket-table th:nth-child(2) { width: auto; }
  .support-ticket-table th:nth-child(5) { width: 102px; }

  .support-form-grid {
    grid-template-columns: 1fr;
  }

  .support-field-wide {
    grid-column: auto;
  }

  .support-impact {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .support-form-section,
  .support-help-content section {
    padding: 16px;
  }

  .support-help-content {
    grid-template-columns: 1fr;
  }

  .support-help-content section + section {
    border-left: 0;
    border-top: 1px solid var(--support-line);
  }

  .support-form-actions {
    padding-inline: 16px;
  }

  .support-message {
    max-width: 96%;
  }
}